Ensure staff understand business goals to boost effectiveness

To be a Best Place to Work in IT, IT staff need a strong understanding and identification with what they need to do and why.

To be a Best Place to Work in IT, IT staff need a strong understanding and identification with what they need to do and why.

"There must be clear and realistic targets on what needs to be achieved," said Jim Norton, senior policy adviser to the Institute of Directors and a Best Places to Work Awards judge. "Staff need good, proactive management, with feedback on and recognition of the milestones and targets they hit."

A common goal, with a united team, is essential. "There should be a culture of mutual support in overcoming obstacles," said Norton.

That should not exist within the IT department alone, though. "There must be strong linkage into the business of the organisation, and recognition of IT's role in innovation to achieve business successes, not simply cost reduction," he said. "It should be entrepreneurial and innovative, helping the various lines of business find new and better ways of operating."

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