Avaya urges businesses to take control of hidden costs through managed services

Business communications applications, systems and services, Avaya has published a white paper advising companies on the benefits of managed IT and communication services

Business communications applications, systems and services, Avaya has published a white paper advising companies on the benefits of managed IT and communication services.

Entitled 'Multiple Choices for Managed Communication Services: What is the Right Choice for Your Business?’, the paper was written and researched by industry analyst firm IDC.  It takes an in-depth look at the various options open to procure and support communication systems, including managed and hosted services.

Avaya asserts that businesses should evaluate the best way to underpin their communication and highlights three choices which a company should consider to achieve a service that benefits them the most and provides the best competitive advantage. These choices include: the speed of technology adoption by the company; technology payment method – does the business wish to make an outright purchase of the communication technology or is flexibility of payment required; and support -what level is needed by the business?

The company strongly believes that businesses are in danger of not taking account of hidden costs associated with the management and maintenance of their communication systems, especially when the majority or all of the management is undertaken in-house. Avaya argues that people such as facilities managers act as ‘hybrid communication managers’, who may assume roles in IT support with limited understanding of system management and therefore not realise all its costs. Avaya estimates that over 20% of annual staff and operational costs can be saved by addressing these hidden costs.

Comments Chris Barnard, research director for European Telecommunications and Networking at IDC: "Managed and hosted solutions represent an opportunity to manage voice and data communications via a specialised supplier and eliminate costly premise-based equipment. They simplify the logistics of introducing and maintaining technologies in hundreds of enterprise sites and, in addition, bundle this into one predictable monthly price with consolidated billing. The strategic and long-term nature of managed and hosted solutions makes the selection of a partner a critical business decision."

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