Fujitsu Services believes that growing fears over the security of banking services and the increase in phishing attacks, card cloning and PIN number theft are leading to a demand for biometric identification security, according to a study.
The research, by Fujitsu Services, also concluded that as fears increased, customers wanted banks to use technology to secure services.
According to the survey, one in three UK citizens would like banks to introduce biometric security to help combat card fraud. Advanced technologies are already being used to reduce card fraud in Japan where biometric ATMs that work using a proprietary Fujitsu algorithm are being trialled.
The research also found that 29% of people are put off using online banking services because of security worries.
“UK banks need to draw on the experience of other financial institutions around the world if card fraud in the UK is to be reduced,” said Ann Hosford, business development manager for financial services at Fujitsu Services. “Biometric security can be used to build customer confidence and to reduce PIN theft.”