Share registrar group Computershare Investor Services has chosen Telewest's SRS Advanced solution to manage all its inbound telephony services in the UK, helping it ensure business continuity and meet FSA regulations.
SRS is Telewest’s brand name for a range of non-geographic numbers such as 0800 and 0870. Computershare will gain full control of all incoming calls and their routing across the UK, and to international destinations where the company has customer contact centres.
Due to come into force in 2007, the Basel II code on risk management requires financial organisations to assess and manage the risks they face, including disaster recovery. In the event of an unpredicted disaster, Computershare is confident that the SRS Advanced Solution will be able to switch call routing for any of their client calls.
Martyn Drake, IT director of Computershare, said, “We will be able to launch disaster recovery procedures via the web interface instantly, without our customers noticing any difference in the quality of service they receive. This will help us to comply with Basel II regulations and implement the business continuity plan required by the Financial Services Authority.“