IBM and Siebel Systems are to jointly tackle the £13.3bn social services and social security market for case management systems.
The companies have collaborated for more than five years in the public sector IT market and are now expanding their relationship.
They already have joint customers at the UK’s Department for Work and Pensions, which is enabling 50,000 employees to more effectively manage social services caseloads, and at the Centre for Work and Income (Centrum voor Werk en Inkomen) in the Netherlands, which covers case management solutions for 4,000 staff.
Under the terms of the strategic agreement, Siebel and IBM will sell and market Siebel software as a component of IBM's Integrated Case Management solution.
The two companies said they would also collaborate on key product development initiatives to help meet evolving sector requirements.
The pair said that the joint Siebel and IBM Integrated Case Management solution would give agencies an end-to-end case and claim management system to track and manage clients through a lifetime of interactions with an agency, and a relationship management system to build and sustain client satisfaction.
The solution will also incorporate administrative tools to allow new legislation and policy decisions to be implemented faster and with less risk.