FrontRange has launched the latest version of its SME leader’s IP-based contact centre solution.
IP Contact Center 3.7 is designed to help SMEs and distributed enterprises reduce telephony costs and increase agent productivity.
Developed to promote organisational efficiency, the product can be deployed on a modular basis either as part of the existing communications infrastructure or as a standalone solution.
“We designed IP Contact Center to enable companies to deliver superior customer service and drive revenue by streamlining customer communications,” says Kevin J Smith, FrontRange vice-president of products.
“The key to productivity gains is the ability to integrate the voice and data platform, enabling calls to be routed according to pre-defined criteria, such as agent skills or the customer’s last interaction with the organisation.”
IP Contact Center 3.7 has a single point of administration, which reduces the typical complexity required to support a traditional telephony infrastructure. The product delivers real-time and historical reporting, queuing, automated call distribution, integrated voice response, and screen-pop capabilities.
For more information, call 0870401 7317 or visit www.frontrange.co.uk
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