PBXtended for mobile users

Ericsson has developed a private branch exchange (PBX) extension system which allows companies to make mobile phones the primary...

Ericsson has developed a private branch exchange (PBX) extension system which allows companies to make mobile phones the primary contact for their employees, whether they're in the office or travelling.

The improved reachability to companies' employees, should also save them money by reducing the number of missed calls that have to be returned as a result of employees not being at their desks.

The MD110 extension system is part of Ericsson's strategy to persuade companies to rely more on its mobile phones. But the general benefit to companies is that their staff can be contacted through a single number, and staff can make voice and data calls on business from a single device - instead of having to use a desk phone, a mobile phone, and perhaps a separate fax machine.

The PBX can be programmed to allow certain calls, including those from the most important people, to take precedence when it comes to allowing a connection.

Research by analyst IDC, based on 250 UK respondents, shows that a third of companies have more than 40% of their staff away from their desks on business for more than two hours a week, a figure that IDC says illustrates the potential of Ericsson's solution.

The research from IDC also shows that the UK has the most companies in Europe (not including Scandinavia) who pay for their employees to carry a mobile phone - 30%. With such a high percentage companies may want to get more out of these subscriptions, suggests IDC.

This article was part of Computer Weekly's enterprise mobile business channel, sponsored by Nokia 

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