Manchester Airport overhauls web system

Manchester Airport is on course to complete an overhaul of all of its online platforms by the end of the year, as it looks to...

Manchester Airport is on course to complete an overhaul of all of its online platforms by the end of the year, as it looks to simplify systems management and improve service levels.

At the centre of the project is a new content management tool from IBM, which will allow the same data to be displayed across the airport's redesigned website and intranet as well as in public information kiosks. The kiosks are being rolled out at airport terminals and at interchanges on route to the airport.

IBM's Aptrix system, which cost Manchester Airport just over £100,000, is already being used to create content for the kiosks. It will drive the new corporate intranet, which will come online by the end of October and will manage content on the website when it is relaunched in December.

Hilary Liddell, head of the project board at Manchester Airport, said the need for a corporate content management system (CMS) became apparent during the early stages of the kiosk project.

"We had been presented with a proposal by the kiosk supplier, based on the use of its proprietary CMS," she said. "We did not want to go down this route for reasons of lock-in for development and support. In addition, a bespoke CMS was already being used for our website content.

"Given that the kiosk application and the website would share much of the same content, we decided that an off-the-shelf solution was required which would serve content across both platforms."

The Aptrix system is being implemented for Manchester Airport by system integrator KMP Associates.

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