The company, which has a roster of almost 1,000 artists in more than 70 countries, implemented the Enterprise Vault system, from supplier KVS, because its existing e-mail systems were bursting at the seams, said James Cam, home office IT director at Warner Music International.
"Because of the nature of our business, we regularly send and receive large attachments, such as Mpeg files," he said.
"Our Exchange system had exceeded the recommended Microsoft limits. In the London office alone we had more than 150 Gbytes of data and did not want to keep throwing more hardware at the problem."
The legal requirement to maintain accurate records of all correspondence was a factor behind the decision to roll out the system, but the main reason was improving manageability, Cam said.
"The size of the database caused us to struggle as the Microsoft management tools were simply not designed to work with such a large database," he said. "With the new system we can reduce the size of the database without losing any e-mails or compromising the functionality for our users."
Cam expects the system to lead to savings in IT support costs and new hardware.