Derbyshire cuts processing times

Derbyshire Building Society has completed the first phase of an integration project that has seen processing times on some tasks...

Derbyshire Building Society has completed the first phase of an integration project that has seen processing times on some tasks cut from two days to just 10 minutes.

In addition to making business processes more efficient, the project is aimed at underpinning a potential Windows 2003 roll-out for core systems. The building society is using Tibco software to link an ICL account management system, Fineos CRM and Lynx mortgage software.

Before the integration project, business processes that had to use data from all three systems took up to two days and had to be carried out by skilled staff. Now equivalent tasks can be done by most employees and take as little as 10 minutes.

Peter Tong, enterprise architect at Derbyshire Building Society, said, "There are long-term e-business reasons for the integration project and shorter-term e-business reasons. At the practical level we are looking to gain efficiencies in organisation so we can make tasks more automated and de-skill the work. This frees up staff with premium skills to work elsewhere.

"We expect to achieve return on investment in up to five or six years but the alternatives would have been more expensive. The decision was not simply made on cost, it is also a technology decision as we had to go with Tibco to support a migration to Windows and SQL Server for our account management system."

Tong said the building society was undecided over whether to go with Windows 2000 or 2003 and that a decision would be based on the maturity of Windows 2003 and the planned project start time.

Tibco runs on Dell servers and comprises adapters to translate existing data, business process orchestrators to define process and a messaging layer.

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