BA outsources ticket processing

British Airways has signed an £11m contract to outsource its ticket processing.

British Airways has signed an £11m contract to outsource its ticket processing.

The eight-year contract with IT services company Banctec requires the company to capture and key in 36 million ticket details in the first year and establish an archive of 200 million ticket images, accessible to 2,000 users worldwide.

As part of the managed service contract, Banctec will set up two operations centres near Heathrow, at Feltham and Colnbrook, to operate the data capture and archive service.

Banctec will also be responsible for the registration of BA flights. This will involve the batching and preparation for scanning of tickets, imaging, data capture and ticket repair.

Gill Taylor, manager, data integrity at BA, said, "This contract builds on our long-term relationship with Banctec. BA will benefit from the use of the very latest technology, which in turn will drive further efficiencies in our processing."

The airline is also driving through an ambitious business-to-employee initiative which it claimed will save £75m a year in staff and administration costs.

BA has spent 18 months revamping its corporate intranet to provide staff with an e-working programme that will include e-learning, self-service applications and improved workflow. An IP network and a series of wireless local area networks will offer BA's 18,000 mobile workers access to the applications.

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