Visa to introduce performance management services for banks

The European arm of credit card giant Visa will next year launch a series of services designed to allow its 6,000 member banks to...

The European arm of credit card giant Visa will next year launch a series of services designed to allow its 6,000 member banks to improve their management information.

The services, which will go live on 1 January, will enable banks to diagnose where they are performing well and help in identifying areas of inefficiency that may be affecting customer service or back-office costs.

The service will use information stored on Visa EU's new datawarehouse, which was launched a few months ago.

The datawarehouse, which stores details of the three billion credit and debit card transactions that Visa EU processes every year, gives the company a wider view of issues facing member banks, said John Chaplin, executive vice-president at Visa EU.

"Visa is in a unique position because we can see the whole picture," he said. "With our new datawarehouse we can provide aggregate data that individual banks do not have access to with their own systems.

"These services can show them where they are performing well and where they need to improve - all of which is vital information for any company wanting to improve the way it runs its business."

The services, which will be accessible via Visa's extranet Visa Online, cover three areas: authorisations/clearing/settlement; fraud; and detailed transaction research.

The services will help to highlight trends, patterns and inconsistencies across these key areas, Chaplin said, allowing banks to focus their efforts more closely.

Read more on IT risk management

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close