The company has launched three new services and has upgraded three existing ones as part of a strategy to support end-to-end monitoring of e-commerce applications and systems. The added diagnostic features provide IT managers with real-time information on Web site problems and how they can be fixed, Keynote officials said.
Boise Office Solutions, a US office supply company, is beta-testing an upgraded service for monitoring online transactions that Keynote plans to make available next month. Chris D'Agostino, Boise's e-commerce development manager, said the service provides more detailed information to help IT staffers stay on top of problems with the company's Web site.
Keynote has also improved the service's ability to pinpoint network or other system problems, D'Agostino said.
A new alert function pages IT workers when problems occur and indicates whether they're being caused by the site or by the Internet.
The alert capability "gives us a jump" on fixing the problems, D'Agostino said. That's important for a company that booked about one-third of its $3.5bn in product sales online last year, he added.
Mike Baglietto, a senior product manager at Keynote, said the latest services are components of a plan to widen the company's focus on overall performance management of Web sites. The strategy will move Keynote beyond benchmarking and into services that look more at the operations and diagnostic requirements of customers, he said.