Reuters' portal to success

Financial information and news provider Reuters has replaced a legacy of about 600 internal Web sites with an employee portal...

Financial information and news provider Reuters has replaced a legacy of about 600 internal Web sites with an employee portal giving access to integrated back-office systems for its 19,000 employees.

Although the Myweb portal - which draws on about 50 data sources - has a uniform "look" it is customised for business roles such as sales, editorial or region. As well as displaying business information it also includes workflow tools so that actions and alerts can be related to content.

Mark Hunt, director of enterprise solutions for Reuters, said, "What we have achieved is consistency and ease of access. Previously staff had to look hard to find what they wanted.

"Now, because the portal is effectively one system globally, it is searchable, employees get information in a timely fashion, they can act on it and are more effective at work," he said.

Hunt described the previous configuration of 600 internal Web sites as chaotic, not very searchable, susceptible to integration problems and containing duplicated content, such as customer details stored in several places.

The portal is a window for employees on to about 50 data sources which are made accessible by using adapters from software provider Tibco's Portal Builder tool.

The disparate sources of information, such as news and financial data feeds and customer information are made available to the portal.

Individual employees' views are tailored to their roles, with information relevant to their positions fed automatically to them following profile-sensitive login and authentication procedures.

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