CA unveils CustomerConnectself-service plug-ins
Computer Associates International has announced CustomerConnect, a set of Web-based, self-service features designed to access and...
CustomerConnect, a free Web services application and set of tools mirrored from CA's own internal ServiceCode Web services application, allows customers to initiate changes to contacts and billing information, download product upgrades and releases, and retrieve technical support information from a Web-based portal, said Gary Quinn, CA's executive vice-president.
Quinn added that the self-service application supports a host of global languages. CustomerConnect includes AccountConnect, enabling CA product licence and invoice review, as well as up-to-date corporate information management.
Another aspect of CustomerConnect, called SupportConnect, lets customers download product licence keys and new virus signatures and carry out review and update of support issues, he added.
