BUPA gives staff self-service portal

Private health company BUPA is reconfiguring its Web site to create separate interactive portals for customers and employees

Private health company BUPA is reconfiguring its Web site to create separate interactive portals for customers and employees

The company employed BroadVision to change the operation of the site into "self-service" portals using new application software. BroadVision has completed similar changes on behalf of BT, Vodafone, Lloyds TSB, and MMO2.

Using the new portals, which will be launched on Monday, staff will be able to access their corporate e-mail and database information through a browser on any desk or mobile device, including laptops and PDAs.

Uwe Natho, BUPA group IS director, said he wanted this system of working to create an "easy dashboard for his road warriors".

At the moment staff use full office application suites, including Microsoft Outlook, to download their e-mails while on the move. BUPA discovered, however, that employees were experiencing problems when trying to connect to corporate servers using a number of different devices.

BUPA is hoping to relieve pressure on its helpdesk by giving users the choice to use this form of Web mail, which works in a similar way to the Yahoo! and MSN Hotmail portals.

With the customer portal, Karen Flowers, BUPA's interactive and multimedia services manager, said that customers would be able to access and store specific medical information. Patients' typical needs would be stored in a new customer relationship management system being developed by BUPA.

Read more on Web software

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close