Revenue polls staff to determine IT priorities



Mike Simons

The Inland Revenue is consulting staff on their attitudes to IT, following a series of high-profile problems in recent...



Mike Simons

The Inland Revenue is consulting staff on their attitudes to IT, following a series of high-profile problems in recent months.

The Revenue has been in the spotlight over the troubled launch of online self-assessment tax filing, while behind the scenes its staff have struggled with the chaos caused by a new desktop roll-out. The survey follows a detailed and frank explanation of the difficulties by Revenue chief Nick Montague in an internal magazine.

"We wanted to measure the levels of satisfaction across our diverse user communities, to provide a fuller basis than anecdotal feedback," said a Revenue representative.

"As well as helping us prioritise, it also allows us to address communication issues and manage people's expectations," the Revenue told Computer Weekly.

Graham Steel of the PCS trade union, which represents Revenue staff, said, "The survey gives people a chance to say what they think of the service. Inevitably people will highlight the negative. However, despite the problems, the Infrastructure 2000 project is seen as what we had before.

"The key," he added, "will be what action the survey results in. Our members want a more reliable service at the front-end, on their PCs and VDUs."

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