Transport for London invites 10-year IT support tenders

Transport for London (TFL) has put out a tender for IT support for its 30,000 employees that will run for 10 years and cost up to £70m.

Transport for London (TFL) has put out a tender for IT support for its 30,000 employees that will run for 10 years and cost up to £70m.

The tender - which was placed with the Official Journal of the European Union - requests a centralised service desk to provide a single point of contact for all IT-related incidents.

The successful supplier will take on some existing TFL IT staff under TUPE.

In addition to service desk responsibilities, TFL wants the supplier to provide user self-service tools, adherence to governance, service performance reporting based on agreed service levels, customer satisfaction surveying and reporting and continuous service improvement activities and suggestions.

The contract will start in April next year, according to the tender. This falls on the eve of the Olympic Games in London, when it is expected TFL staff will have considerable workloads.

Robert Morgan, director at sourcing broker Burnt-Oak partners, says the outsourcing market is particularly slow in government at the moment. "This tender could represent the beginning of a cautious return to market by quasi-government and governmental agencies.

"The scope of this support contract with a five year based contract and five year possible extension should see an unusual number of respondents however the short list will inevitably include CapGemini; HP; Atos Origin and Indian providers such as HCL and TCS."

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