Dixons starts IT-driven business process overhaul

Specialist electricals retailer Dixons is introducing major change to its business processes as it replaces its key systems by a SAP-based platform.

Specialist electricals retailer Dixons is introducing major change to its business processes as it replaces its key systems by a SAP-based platform.

Dixons sought to replace its legacy systems to reduce costs associated with maintenance and support and also to improve business processes, drive innovation and to improve customer service.

After a contest involving the main software suppliers as well as niche retail software firms, Dixons chose SAP for reasons including the architecture and robustness of the systems.

"We are effectively putting SAP at the heart of our business. With this implementation we expect to have better access to accurate information and to have more efficient, automated processes in place," said the group IT director at Dixons Retail, Phil Greenwood.

"This will allow us to put more time and people resource into making the shopping experience easier and more enjoyable for our customers, which is ultimately the main goal," said Greenwood

"We also expect to build on our existing supplier relationships as a result of implementing better processes,"

The finance module of the new SAP-based IT system is already up and running at Dixons and will be followed by other retail modules including order management, supply chain and pricing.

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