Citrix has reacted to criticisms from IT departments of the user-based licensing of its XenDesktop 4 product and introduced more flexibility into its payment options.
The virtualised desktop product was launched a fortnight ago with the promise of helping to extend the fledgling virtual desktop infrastructure market, but with licensing charged on a per-user basis and not by the device, it caused headaches for some users.
"Feedback from numerous surveys and one-to-one conversations found that some customers needed additional flexibility to license virtual desktops based on devices, rather than users," wrote Sumit Dhawan, vice-president for Citrix XenDesktop in a blog post.
"Amidst all the positive responses, however, it also became clear that we missed a few important things on the licensing and packaging front in our initial announcement," he said.
The supplier has announced that following the criticisms it will be offering flexible licensing based on the user or the device both, at the same price.
Ewen Anderson, managing director at consultancy Centralis, said that the change of heart from Citrix was a relief for those selling the product.
"It is great to see them respond to customer pressure. Whether this was mis-designed or just mis-communicated, the end result is that customers get access to highly beneficial new technology without having to swallow a new licensing module," he said.
A version of this story appeared on MicroScope.