Cerner, an NHS software supplier in the South of England, including London, has commented briefly on criticisms by Richard Granger, senior responsible owner for the IT part of the NHS’s National Programme for IT [NPfIT].
In an interview Richard Granger had criticised early installations of Cerner whose “Millennium” software is scheduled to be deployed by NHS trusts across Southern England and in London as part of the £12.4bn National Programme for IT [NPfIT].
Fujitsu, the local service provider to the NHS in Southern England, has chosen Cerner as its main software subcontractor. BT is beginning to deploy Cerner in London.
Richard Granger was quoted as saying:
“Sometimes we put stuff in that I’m just ashamed of. Some of the stuff that Cerner has put in recently is appalling. It really isn’t usable because they have been building a system with Fujitsu without listening to what the end users want. They have taken some account but they then had to take a lot more. Now they’re being held to account because that’s my job.”
NHS Connecting for Health, which is running parts of the NPfIT and whose chief executive is Richard Granger, has not tried to play down his comments.
And Fujitsu’s Peter Hutchinson, Managing Director, Public Sector, responded to Granger’s comments by suggesting that his company had some sympathy with NHS trusts that did not like standardised systems. He said:
“What we are finding is that standardised solutions are disliked in some parts of the NHS. Fujitsu Services is working closely with the NHS to adopt a more flexible approach to local requirements.”
Now Trace Devanny, Cerner’s president, has been quoted in a local paper in Kansas, where Cerner has its headquarters, as saying that, despite recent negative news reports from England, including one in which an English official criticised Cerner’s work, the company continues to progress there and in other countries.
The company has announced a 30% increase in second-quarter earnings, though some analysts are concerned about its cash flow on the NPfIT.