Last month the Communication Workers Union (CWUs) announced that it intended to take action if stories about O2 transferring jobs to Capita, as part of an outsourcing deal were true.
An article that appeared in the Sun in April suggested O2 call centre jobs would transfer to Capita as part of a deal that had not been announced. As we know there is no smoke without fire and Capita yesterday announced a ten year deal with O2. This sees Capita manage O2’s customer services and help with the digitisation of many of these services.
The CWU told me today that about 3000 workers across four siutes will tranfer to Capita. They said another 600 will be made redundant. But Industrial action could be on the cards if the CWUs stance last month is anything to go by.
The CWU said: “Whilst the CWU understands that this is a company that is transforming itself for the future, to take advantage of new technologies and in order to provide new services, any transformation plans need to take into consideration the CWU members that are affected and they need to be at the very heart of any decisions made.
“The CWU therefore instructs the Telecom and Financial Services Executive to oppose any move by O2 to outsource the majority of call centre work as it is not in the interests of the members we represent. To oppose by all means possible up to and including industrial action.”