Royal Mail is putting a nail in its own coffin via Twitter

Recent months have seen the poor old Post Office and its Royal Mail mothership suffer a couple of technical problems.

But what downtime found most interesting was how the organisation has harnessed Twitter to keep people up to date with the problems it is experiencing.

So not only is the company telling them  that its systems are not working but also that there is a far better mechanism to communicate than letters for example.

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