So a number of people have come out in defence of IBM. My question on Lotus Domino support came from a legitimate reader enquiry received by ComputerWeekly.com. I passed that question on through the appropriate channels hoping to clarify the situation. After over a month of waiting, still no official comment from IBM. With a sales force of thousands, an army of highly qualified consultants and a global corporate communications team, I was a little surprised at IBM’s lack of response. People on eBay have better customer relationship abilities. Let’s not argue why a large company can’t be as responsive to an individual’s needs as a small business. IBM sells to large and small businesses alike.
BTW, had the question been about Exchange and Outlook, Microsoft would have got back to me in 24 hours.