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Yamaha UK adopts managed private cloud for flexible IT

Archana Venkatraman

Yamaha Motor’s UK arm has implemented a private cloud infrastructure and integrated a managed service system.

Yamaha Motor UK, based in Surrey, imports and co-ordinates all marketing, sales and service support activities for Yamaha vehicles. This includes motorcycles and scooters, marine outboard engines, water vehicles, four-wheel all-terrain vehicles, golf cars, generators and snowmobiles. The company employs 60 people in the UK. The company’s IT was a standard infrastructure lacking flexibility.

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“We needed a flexible managed service, tailored specifically to our needs that would allow us to concentrate on our business and competencies while reducing our total cost of IT ownership,” said Mark Knight, head of IT at Yamaha UK.  “At Yamaha, we are committed to investing in the future of the business and to harnessing technology to continue to streamline processes and ensure their reliability.

The IT team sought a technology partner for its infrastructure refresh project. “We have a very small IT department and we needed a partner who was available 24/7,” Knight said.

Yamaha Motor UK picked service provider Trilogy Technologies to audit Yamaha’s existing core infrastructure. Yamaha then decided to implement a centralised server and storage architecture to provide greater control and a more stable and energy-efficient infrastructure. 

So it adopted a private cloud infrastructure built around energy-efficient technologies provided by HP Storage (for storage), VMware vSphere (for virtualisation) and Veam Software (for backup and disaster recovery). 

Business continuity

The project enabled Yamaha to replace over 12 physical servers with the new infrastructure, a readily available, fully redundant platform to run its core administration and operational systems, while offering automatic failover, business continuity and disaster recovery, said Knight. Once the cloud implementation phase was completed, Yamaha’s IT team integrated a managed service to deliver ICT systems availability and support.

Yamaha tasked Trilogy to provide managed services for all its ICT, including physical and virtual servers, PCs, laptops, networking, storage and security. The system provides the company with staff to handle all IT hardware and software needs, from servers and networks to desktops and laptops, Knight said. Managed services also means that the lean IT team can link to Trilogy’s IT service desk and ensure every issue is reported and solved.

The service provider remotely monitors Yamaha’s network, servers and PCs to ensure applications are running at optimum levels. It conducts routine automated tasks against every PC/laptop, comprising weekly patch management, service packs, spyware scan and disk defragmentation to ensure all equipment is running at its best. 

“Trilogy’s secure client portal edge/point presents me with complete visibility to audit information, monitoring results, service tickets and relevant reports detailing all aspects of our network’s health,” said Knight.  “Managed service brings the business stability, and provides availability of expert resources.”

The IT refresh project has given Yamaha Motor UK the time to deliver extra value to the business, said Knight. “We now have very valuable information about the support that is delivered. This enables us to work smarter and gives us peace of mind knowing that our data and applications are safe.”


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