News

BT sorry after broadband customers hit by mystery outage

Alex Scroxton

Thousands of BT customers across the country were left without internet access on the morning of Saturday 28 June after a mystery “network incident” brought down its service in many parts of the country.

BT provides broadband service to around seven million subscribers in the UK, but it was unclear how many of those were hit.

45297_BT.jpg

The outage also affected an apparently indiscriminate area, with faults being reported in Cornwall, Kent, Lancashire, Northamptonshire and Sussex, and a number of cities.

Users complained of being unable to access most major websites, including social media platforms such as Facebook and Twitter, as well as Amazon and eBay, and online banking services. Many turned to 3G and 4G mobile internet services to vent their anger.

With BT’s own website and Twitter feeds also among those hit, the supplier came in for additional criticism when its automated customer services phone line directed users to its unavailable website.

 “There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused,” a spokesperson said.

BT revealed that engineers were investigating the cause of the fault, which was resolved at around midday. At the time of writing it had provided no further information.


Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
 

COMMENTS powered by Disqus  //  Commenting policy