The Bank of Ireland is outsourcing its technology operation to Accenture in a move that will affect 200 staff at the bank.
According to The Irish Times, the bank wants to complete the transition to Accenture – which has a large operation in Dublin – by June 2014. The bank wants to use Accenture to help it “deliver on customer needs and expectations now and into the future,” it said.
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Staff affected at the bank have until mid-April to decide whether to transfer to Accenture, accept voluntary redundancy or try to hold out for redeployment in the Bank of Ireland.
The technology and change operation delivers new services and products to the bank through various platforms.
Many banks are under pressure to develop services fast, as customers increasingly demand new ways of engaging with their banks and accessing services.
Outsourcing gives banks access to the skills and experience to support digital transformations.
Rik Turner, analyst at Ovum, said Accenture had vast experience transforming businesses. “This sounds like outsourcing to change the bank rather than run the bank,” said Turner.
A study of 300 banks in 66 countries – carried out by IT supplier Infosys and banking association Efma last year – found that 70% of respondents planned to increase their spending on innovation.
The research found that banks saw mobile and online channels as the most important delivery channels to invest in.
The research revealed that 93% of banks will offer mobile payment services; and 89% plan to offer bespoke tablet banking applications to customers, in the next three years.