Capita wins congestion charge deal


Capita wins congestion charge deal

Karl Flinders

Capita has won back the contract to run Transport for London’s (TFL) congestion charge system and will take over from IBM in November next year.

TFL and Capita has signed a five-year deal worth £145, with an option to extend.

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Capita was the partner when the congestion charge was established in 2003 but lost the contract to IBM in 2009.

Andy Parker, deputy CEO at Capita, said the company’s role setting up the congestion charge gives it vital experience.

“The experience and expertise we have across the Group, including our knowledge of managing complex IT systems and seamless multi-channel customer services, together with implementing and managing the congestion charging scheme when it was first launched, means we are well equipped to deliver these schemes.”

Now over 10 years old, the contract is less profitable to IT services firms. One source told Computer Weekly that IBM did not re-tender for the contract because it no longer offered the opportunity to transform and add value. IBM was not available for comment when going to press.

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