Treasury-backed National Savings and Investments (NS&I) has awarded Atos a seven-year IT outsourcing contract, with plans to increase digital services and achieve savings of £400m during the contract period.
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The contract was originally awarded in 1999 to Siemens IT Solutions and Services (SISS), which Atos acquired in 2010. It is up for renewal in 2014, and two years ago NS&I began the procurement process to find a supplier to take it forward. NS&I estimates that outsourcing has saved it £530 since 1999.
Channels to market will be a focus through the new deal, with the introduction of a mobile-optimised website and apps, as well as web chat and co-browsing that can help to guide customers through the website. It will also try to improve online services to customers.
The £400m savings are expected to come from increased use of direct sales channels, as well as technology and process improvements. An NS&I statement said: “The new contract will ensure we can deliver our vision of enhancing further the services we offer to savers over the next seven years.
“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400m by 2021 – building on the £530m already saved under the current contract.”
Atos beat off competition from HP and Capita, which were also shortlisted.
Speaking to Computer Weekly when NS&I announced its plans to open the contract up to the market, Robert Morgan, director at sourcing broker Burnt-Oak Partners, said despite a lot of inevitable interest in the contract, he believed SSIS/Atos would retain it.
"NS&I was in a mess and SISS invested a lot to turn it around. It has run smoothly, and although I am sure there will be a lot of suppliers after it, I would be surprised if SISS/Atos was not retained," he said at the time.