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BlackBerry services down for Vodafone users

Jennifer Scott

BlackBerry users on the Vodafone network are facing outages today, but both companies are keeping quiet about whose technology is at fault.  

The mobile operator confirmed to Computer Weekly that the issues began this morning, saying both email and BlackBerry Messenger (BBM) were down, although voice and text messaging services were still available.  

Vodafone also confirmed it was conducting a technical investigation with its partner to get to the root of the problem.

However, a spokeswoman for BlackBerry manufacturer Research in Motion (RIM)  said the firm wasn’t giving any further information about the outages or even an estimate of when services would be back up and running.

BlackBerry users on other networks are still able to get email and BBM.

A similar outage hit Vodafone users across Europe, the Middle East and Africa in September 2012. Although the issues only lasted four hours, the timing meant RIM services were down on the launch day of the Apple iPhone 5, adding to the negative publicity.

These issues also come a matter of weeks before the long-awaited launch of BlackBerry 10, the updated mobile operating system due for release on 30 January 2013, which RIM is depending on to turn its recent bad fortunes around. 

Vodafone and RIM have promised updates to the current situation.

UPDATE: Vodafone has sent a statement to Computer Weekly confirming it was a problem relating to one of its routers that led to the outage. 

The full statement read: "Vodafone can confirm that some BlackBerry customers experienced issues with their data services this morning in Europe, Middle East and Africa. The issue was caused by a router error. Services are in the process of being restored and we continue to monitor the situation closely."

"We apologise to customers for any inconvenience caused and we will provide updates as necessary."


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