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Domino Printing Sciences puts service desk in the cloud

Karl Flinders

Manufacturer Domino Printing Sciences is cutting costs by putting its IT service desk in the cloud.

The maker of printing technologies’ service desk supports 25 offices across the world as well as 200 distributors in 120 countries. It supports 4,000 IT users globally with about 1,000 calls to the service desk every month.

It has been using LANDesk's Service Desk since 2002, but felt it was the right time to move to the cloud. It is now using LANDesk’s cloud-based service desk.

“We were ready to switch to a cloud-based system that provided the same process-based service management solution we were used to, but with greater flexibility and mobility,” said Julian Knight, technical support specialist at Domino. 

“Our goal was to have a product that would work across all devices, at any time, from anywhere.”

LANDesk Service Desk as a Service 7.5 removes the infrastructure and maintenance costs because the software no longer resides on its servers.

The service can be cloud-based or hybrid with services, integration points and even data can be split between on-premise and cloud.

When the company transferred from its on-premise system to the cloud service it retained all historical data , process, design and over 35,000 incidents.

Businesses including Deloitte, Enterprise Holdings and Imperial College London have already moved their IT service desks into the cloud.


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