Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation.
The company, which runs Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands is using ServiceNow to help consolidate and simplify IT management. The company’s IT team chose the ServiceNow product to provide a more agile and automated workflow across its global departments.
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Enterprise Holdings has used ServiceNow to move to ITIL, the IT service management (ITSM) framework for running IT services efficiently. The software, which is deployed as a cloud service allows Enterprise Holdings’ IT department to provide a transparent incident, problem and change management, the company said.
It is also planning to use ServiceNow for service catalogue and service request automation providing employee self-service and faster access to IT services.