Retail giant Tesco is implementing software to reduce the time and complexity of introducing digital services.
Tesco is rolling out service-orientated software Retalix 10 in its stores worldwide to integrate in-store systems, mobile commerce and online channels.
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Tesco has used Retalix software since 1995 and the latest agreement will see it roll out software in more than 4,000 stores in 11 countries.
Mike McNamara, CIO at Tesco, said Retalix 10 will form the foundation of Tesco’s store technology. “Its extensible, service-oriented architecture allows us to add new features and services for our customers at speed."
Built on a single software engine, Retalix 10 will support Tesco’s efforts in providing a consistent and personalised shopping experience across different sales channels, such as self-checkout, mobile commerce and e-commerce. It also has store and chain management applications.
The big opportunities for retailers will be integrating e-commerce and mobile operations with those of the shop. Retailer John Lewis, for example, is integrating its in-store and web order systems to create a single view of customers to help it cross-sell products.