Beleaguered electronics retailer Comet has deployed a performance monitoring tool to improve its online customer shopping experience.
Comet deployed Quest’s Foglight application to monitor site performance. The application monitors dropout rates for online transactions.
The software identifies and resolves service availability and performance issues before they affect online customers.
Comet said it will benefit from cost savings generated by streamlining tools and optimising its hardware.
The move is part of the company’s IT strategy to improve its existing architecture rather than make expensive upgrades. An IT architecture team of four people was created to deal with these issues.
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Michael Young, architecture manager at Comet, said the software paid for itself in its first month of implementation.
“During the first week of implementation it highlighted issues that we were previously unaware of, enabling my team to address them straightaway,” he said.
The company has already seen examples where bugs were fixed which might have taken the site down, he added.
Commenting on the company’s IT strategy, Young said: “I defined a set of architecture principles around the structure and how it runs, which should stabilise what we have and make it work better. In the past the approach was to upgrade the whole of infrastructure to deal with problems,” he said.
Comet was sold to investment firm OpCapita for a nominal £2 last month.