Poor communication between business managers and the IT department is undermining the success of outsourcing projects.
A study of more than 100 UK IT managers commissioned by business service management company Managed Objects reveals that only 24% of outsourcing deals are decided jointly by IT and business managers.
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Despite all the survey respondents acknowledging that better relations between the two groups would greatly enhance the success of outsourcing deals, neither party is making enough effort.
Almost 40% of business managers said they are rarely involved in negotiating the service level agreements that are critical to the success of any outsourcing project.
"The tension between IT and the business is continuing to fuel the climate of cynicism towards IT outsourcing. This is just another example of how this failure to collaborate can result in significant costs for companies both operationally and financially," comments Sean Larner, European managing director, Managed Objects.