Internal IT must focus on integrating external services

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Internal IT must focus on integrating external services

Cliff Saran

In the latest research from analyst firm K2 Advisory, lead author Katy Ring urges CIOs to assess how the internal IT function becomes a service broker.

The report, Sourcing IT services 'for the journey': The impact of cloud on outsourcing, looks at the impact of cloud computing, which will lead to outcome-based cloud contracts. CIOs will outsource horizontal business process platforms and increase in-house integration skills, according to Ring.

The number of CIOs seeking help to integrate SaaS with legacy systems, and/or SaaS, will grow over the next two years as cloud strategies develop and usage increases. The K2 Advisory research shows that a third of organisations believe the real challenge for them could kick in by 2013, while a further 12% expect 2012 to be the year they require assistance.

Either way, the data suggests that 2012 will be a pivotal year for many organisations as they look to conduct a sizeable shift towards cloud services, or as they start to tackle the integration challenges that are emerging following investments made this year and into 2012.

"While we often hear of the potential demise of the IT department within the context of cloud services, it is clear from our research that CIOs expect the department to play a crucial role in ensuring that these cloud services actually work within the organisation," said Kate Hanaghan, research manager of K2 Advisory. "2012 will be a pivotal year for many organisations as they look to conduct a sizeable shift towards cloud services, or as they start to tackle the integration challenges."


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