Thomas Cook creates single European IT structure with Accenture


Thomas Cook creates single European IT structure with Accenture

Karl Flinders

Travel operator Thomas Cook is moving several separate IT operations across Europe into one organisation that will harness public and private cloud technologies.

The company has signed a 10-year agreement with Accenture to support the transformation.

Accenture will also provide technology infrastructure management, IT service delivery, service management, service desk, datacentre services, workspace services, network services, security services, and finance and accounting business process outsourcing (BPO) services.

Accenture is working with technology partners including Cisco and Lufthansa Systems. Cisco will provide networking capabilities such as VoIP, video, unified communications and collaboration. Lufthansa Systems expertise will support Accenture's plan to use virtualisation, automation and cloud-based services to deliver infrastructure as a service (IaaS).

The deal will enable Thomas Cook to reduce the total number of IT suppliers it works with.

Gary Edwards, group CIO at Thomas Cook, said the new infrastructure will reduce costs and improve customer services. "This will help Thomas Cook deliver significant savings, while creating the agility we need to respond to customer needs," he said.

Accenture and Thomas Cook have an established relationship. In 2007, Thomas Cook outsourced the management of application, infrastructure and business processes to Accenture for 10 years. The deal, which also covered finance, accounting and human resources, superseded an agreement the two companies signed in early 2002 and was necessary following Thomas Cook's merger and integration of acquisition MyTravel.

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