Tesco is using software from CA Technologies to manage and monitor its global IT infrastructure.
Through the $45m deal, CA Service Operations Insight (formerly CA Spectrum Service Assurance), CA Sysview Performance Management and CA Process Automation will be deployed to manage IT across Tesco including Tesco Bank, Tesco.com and Tesco Mobile.
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The products will monitor Tesco's mainframe, desktop computers, servers, networks, credit card transactions, suppliers and supply orders. Tesco says the investment will help resolve IT issues before they affect customers.
Mike McNamara, chief information officer at Tesco, said, "Our systems infrastructure needs to work for our IT team in order to do their job for our customers, our colleagues and our suppliers. We rely on CA Technologies software to tame a very big, distributed, heterogeneous infrastructure. We are very pleased to extend our long-standing relationship with CA Technologies into a third decade."
Tesco is also using CA ecoSoftware to help increase the efficiency, speed and accuracy of its carbon accounting process. The product enables Tesco to monitor its global footprint across a range of activities including IT, stores, refrigeration, distribution, waste and sourcing, using reports to help assess and lower this on an annual basis.