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Fujitsu awarded national service desk contract

NHS Connecting for Health has awarded Fujitsu a £41m contract to provide service desk support for applications in the national programme for IT.

The seven-year deal is designed to help the NHS get professional, scalable and consistent first-line support for applications such as the NHS Care Records Service, Choose and Book, electronic prescriptions, picture archiving and communications.

These core services need national service desk support capable of managing all user reports and incidents associated with them. Fujitsu will replace and scale up functions currently provided directly by NHS Connecting for Health.

In addition, Fujitsu can, under a framework agreement, provide support for a wide range of NHS IT systems. Connecting for Health said this was optional, but would give a better choice to NHS management by enabling them to deliver quality of service and value for money in the future. NHS organisations would need to pay for these services, but under nationally negotiated prices.

Connecting for Health said the service was due to transfer to Fujitsu during the autumn.

Fujitsu, the local service provider for the NPfIT in the south of England, beat CSC and Capita IT Services for the contract.

Read: Health minister rebuffs calls for audit, pointing to NPfIT progress

Read: Trust tenders outside IT programme


 


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