The rules of engagement
First up this week, some nice advice on just how to conduct yourself in an online meeting. It’s timely because, let’s face it, the rules for conferencing are not yet as well understood as the rules for a business phone call! The link above came from Microsoft, which also has some handy stuff about unified comms (UC) in healthcare.
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Sane UC marketing
At least one UC blogger, meanwhile, says that vendors are finally starting to talk sense in the way they market UC, instead of hyping it up.
If you’ve a little listening time up your sleeve, check out this podcast to learn how Repco is making UC work in its contact centre.