Specsavers signs Fujitsu Siemens Computers for global expansion


Specsavers signs Fujitsu Siemens Computers for global expansion

Cliff Saran

Specsavers has signed a framework contract with Fujitsu Siemens Computers to support IT in new stores internationally and refresh legacy systems.

Optician retailer Specsavers said the deal would allow the retailer to break into new markets quickly and efficiently.

Tim Daniels, stores implementation co-ordinator at Specsavers, said: "When the opportunity arises in a new market, we have to move quickly. This new agreement is essential for us to deliver on our corporate growth targets."

Specsavers opened over 300 international stores in 2008. It plans to expand from 1,000 stores to 2,000 worldwide by 2011.

The ready-made contract is designed to give Specsavers flexible IT procurement. It can be used in different countries to support its expansion plans.

Paul Woods, global account director at Fujitsu Siemens Computers in charge of the Specsavers account, said: "Every principle for contracting in each country is agreed up front, including preferred rates. We can't guarantee a uniform price but we do have a target price, target and critical SLAs. All we do in each country is work out the legal side."

The contract gives Specsavers one point of contact at Fujitsu Siemens Computers. "Specsavers can standardise on products and support on a global basis, with global reporting and economies of scale," said Paul Woods.

Mark Beard, IT project office manager at Specsavers, said: "The lesson we have learned is that the contract is all about a partnership with Fujitsu Siemens Computers. We do not try to screw our suppliers. It is important Fujitsu Siemens Computers gets enough value from Specsavers to allow it to invest its best people with us."

One example of this partnership is iPortal, a UK procurement site used by Specsavers stores to order IT products and services directly from Fujitsu Siemens Computers.

The agreement will provide procurement, commissioning, installation, management, support and eventually decommissioning Specsavers' IT.

Read more about Specsavers' IT:

Specsavers rolls out open source employee access system>>

Specsavers adopts CRM platform for single customer view>>

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