BT extends BPO deal with Steria for £75.5m


BT extends BPO deal with Steria for £75.5m

Antony Savvas

BT has extended its IT service support and development contract with Steria in a six-year £75.5m deal.

The new BPO (business process outsourcing) deal lasts until March 2014, and Steria will continue to support the key applications that underpin BT's UK operations for finance and accounting transaction processing, ledger and payroll services.

Building on a 20 year relationship with Steria, the contract extension, said BT, will enable it to optimise use of Steria's integrated delivery capability to move towards a more cost-effective and efficient service.

Kevin Richards, director of the Enterprise Management Platform at BT Design, said, "Steria has worked with BT for many years and has evolved its services and approaches along with BT's changing business and IT requirements.

"Keeping the business process and IT service closely coupled provides us with a streamlined and efficient service that maintains effectiveness at critical business periods."

John Torrie, CEO at Steria UK , said, "This landmark outsourcing partnership is now in its second generation. Steria and BT will deliver against new improved business goals and targets. This deal cements new levels of service, an ambitious evolution of development for our joint teams, improved BT customer experience and competitive strategic advantage."

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