IKEA has prioritised and set targets for a successful ERP implementation and related business process improvements using an application from Lawson Software.
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IKEA Components, a wholesale distribution part of The IKEA Group, has used Lawson Opportunity Analyzer to help optimise its enterprise software implementation.
The use of Lawson Opportunity Analyzer helped IKEA Components identify the most significant opportunities for business process improvements and set company-wide strategic goals.
Lawson Opportunity Analyzer is a business modelling tool designed to help companies analyse the financial and operative effects of various business scenarios.
IKEA Components developed its business strategy and identified its key performance indicators (KPIs). It then conducted continuous measurement of these KPIs.
IKEA Components was then able to use the information gained through tracking these KPIs to help it enhance customer service and improve profitability.
Specifically, the company has reported an improvement in product availability, a reduction in customer complaints and a reduction in time required to process orders.
In addition, IKEA Components reports reductions in the time required to produce inventories and order execution costs.