TV Licensing improves customer web experience

TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve its online customer service.

TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve its online customer service.

Ask TV Licensing, powered by technology from Transversal, allows visitors to www.tvlicensing.co.uk to get immediate answers to questions which can be phrased in everyday English, as if directly asking a person.

The service allows customers who prefer to interact online to find the information they need easily without having to phone or email.

More than 250,000 customers have already used Ask TV Licensing since it launched in January. Of these, only 9% have subsequently needed to email TV Licensing for further information.

"More and more licence payers want to interact with us online due to speed, accessibility and convenience," said James Milner, head of operations at TV Licensing.

"Introducing Ask TV Licensing is a key part of our online strategy and will support our drive to deliver best value to all through services such as online payment and fast access to information. Transversal's technology enables us to provide answers to the wide range of questions the 25m licence payers ask, instantly and accurately," said Milner.

Online customer experience:

Debenhams revamps website for Christmas >>

Experian and Microsoft develop e-commerce security system >>




CW+

Features

Enjoy the benefits of CW+ membership, learn more and join.

Read more on Operating systems software

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchCIO

SearchSecurity

  • Dissecting the Hack

    In this excerpt from chapter three of Dissecting the Hack: The V3RB0TEN Network, authors Jayson E. Street, Kristin Sims and Brian...

  • Digital Identity Management

    In this excerpt of Digital Identity Management, authors Maryline Laurent and Samia Bousefrane discuss principles of biometrics ...

  • Becoming a Global Chief Security Executive Officer

    In this excerpt of Becoming a Global Chief Security Executive Officer: A How to Guide for Next Generation Security Leaders, ...

SearchNetworking

SearchDataCenter

SearchDataManagement

Close