The application is being used by BSkyB to track equipment in the field to support 1,800 satellite installation engineers, who set up BSkyB in people's homes. Marion Scott, head of supply chain development at BSkyB, said, "We previously had to do physical stock control."
Installers have to keep all the equipment they need to install BSkyB in their van. By linking to an IFS ERP system, the stock-taking application allows installers on the road to make sure they have the equipment needed to complete an installation in someone's home, Scott said.
The IFS system is integrated with BSkyB's National Distribution centre. The software allows BSkyB to know what the engineers have ordered, what stock is in their vans and which customers' systems have been installed, with serial numbers.
The project is the latest phase of BSkyB's strategy to streamline stock management at BSkyB and improve customer satisfaction.