Charity the Dogs Trust is using IT service desk management software from Hornbill to help it manage IT helpdesk...
requests as the number of employees it manages increases.
The organisation formerly known as the National Canine Defence League (NCDL) has implemented Supports Essentials from Hornbill to log and track IT helpdesk calls and queries from staff.
The system helps the company support 360 IT users and manages 27 servers, which host the company's applications, wide area network and communications system.
"With the increase of personnel and numbers of sites that we were supporting, it was really important that we could control the queries and work coming through and also carry out fixes in a timely manner," said Brian Child, IT manager at Dogs Trust.
Child said ease of use, flexibility and value for money were considerations before the organisation selected Hornbill's product. "Its out of the box functionality and easy integration with other systems made it straightforward to set up with very little configuration required," he said.