Reuters has extended a contract with Xerox to consolidate its printer infrastructure across 12 London offices, which is expected to save Reuters more than £1.2m over a five year period.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
Under the terms of the agreement, Xerox is refreshing Reuters' print infrastructure throughout the UK and consolidating 12 of its London offices into four main centres, including its new Head Office at Canary Wharf.
The document management company is helping Reuters to determine the value of more than 1,400 printers, multifunction devices, copiers and faxes that the global information company has accumulated from more than 200 suppliers. These are being replaced by a fleet of best-for-purpose machines.
A team of eight will also monitor consumables, paper and printers. By having a dedicated print team, Reuters has seen a vast reduction in printer related calls to the IT helpdesk as the printers are proactively monitored.
Nigel Smith, FM sourcing manager for Reuters, said, "Xerox is constantly monitoring the fleet. It is very rare to come across a printer that has run out of toner or paper, and if a paper jam happens it is not uncommon to discover an engineer fixing it even before a support call is made."