Facilities maintenance firm Norland Managed Services has implemented a web-based contract management system (CMS) from Touchstone Group to provide improved access to service engineers in the field and staff at eight offices across the UK.
"Touchstone's CMS has brought big benefits to a decentralised business like ours, because staff can access it online from wherever they are," said Duncan Green, financial director at Norland.
Rapid growth that saw annual turnover increase from £43m to £140m in the past five years led Norland to seek a new CMS that was more scalable, robust and resilient than its existing system, which was more than 15 years old.
"Because Touchstone's CMS was based on Microsoft Dynamics AX platform, we were confident of future support and compatibility with our other technology such as mobile devices," said Green.
The built-in reporting facility has enabled Norland to analyse things such as profitability, costs and purchases relating to each job, without needing to transfer data to another application. "This has improved efficiency and reduced the risk of error considerably," said Green.
Chris Town, divisional managing director at Touchstone, said the system has been designed for facilities management, consultant engineering, construction and any other organisations that need a single clear view of complex contractual relationships with multiple suppliers, contractors and subcontractors.