Lack of reliable information increasing datacentre outage risk

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Lack of reliable information increasing datacentre outage risk

A survey by the Aperture Research Institute has revealed that almost half of organisations (49%) are not able to track changes across physical aspects of their datacentre.

 

The study was carried out by the Aperture Research Institute (ARI) of 100 datacentre organisations across a range of industries including banking, government, insurance, healthcare, data services, retail and telecommunications.

 

It found that firms are not adequately documenting the physical layer of the datacentre including space, power and cooling. Less than one third (29%) have implemented Information Technology Infrastructure Library (ITIL) standards and more than half (54%) have experienced between one and five

outages at the physical level. Nearly two thirds (64%) have struggled with the quality of configuration information, describing it as average to fair, with a further 5% admitting configuration of information was poor.

 

Compounding these concerns, said Aperture, is the fact that those surveyed lacked confidence in the accuracy of the data in their configuration information. Almost two-thirds (62%) thought that more than 10% of their information was incorrect. Only 38% of datacentre managers believe their configuration information is over 90% accurate and as many as 8% confessed that they can’t trust half of their configuration information.

 

 

 “At a time when high-density equipment is becoming widespread, the availability of power and cooling information in the datacentre dictates its absolute limits on capacity. Without reliable configuration information, datacentres are increasing the risk of power outages and bad capacity planning,” said Steve Yellen, Principal of the Aperture Research Institute. “The disparity between IT and datacentre facilities in implementing good ITIL practices, has created a situation where high density equipment is not being managed to appropriate standards. If this continues the number of disruptions in service will increase and costs will continue to rise.”


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