Improved customer relationship management (CRM) is one of the products of Dangaard Telecom’s decision to implement the Commerce Suite
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The challenge that Dangaard faced was that its existing SAP e-commerce solution was unable to support the e-commerce and PIM functionality and features needed for these new B2B, B2C and B2P webshops.
As such, working with its IT support partner for the project, Exude, Dangaard decided to use the hybris Commerce Suite Enterprise Edition as its new e-commerce solution, integrating it with other solutions also supporting the new webshops such as mySAP, SAP CRM and various in-house ERP systems.
As part of planned business improvements and expansion, Dangaard Telecom decided to develop a new B2C e-commerce website model that could be ‘white labelled’ to provide up to 250 webshops for mobile phone operators branded as their own websites.
In the same initiative, Dangaard also decided to develop a new main B2B webshop to support online sales across all its regional operations and also developed a separate B2P, business-to-partner, webshop model.